STARBUCKS EMPLOYEES LEARN TO 'POUR YOUR HEART INTO IT!'
News by Editorial Team 30 May 2018
Tuesday’s hour-long training, during which 8,000 outlets were temporarily shut, handed employees a golden chance to come to terms with customer-behavioral-nuances. The session, which encouraged employees to junk racial biases cost the company estimated $16.7 million in lost sales. Yet, against an almost $23 Billion revenue, that’s a small cost to pay to retain consumer confidence.